Dovetail - Audio and video files have issues processing – Incident details

All systems operational

Audio and video files have issues processing

Resolved
Operational
Started about 1 month agoLasted about 2 hours

Affected

Dovetail web application

Degraded performance from 1:27 PM to 3:40 PM, Operational from 1:27 PM to 3:40 PM

Projects

Degraded performance from 1:27 PM to 3:40 PM

Channels

Operational from 1:27 PM to 3:40 PM

Ask Dovetail

Operational from 1:27 PM to 3:40 PM

Magic features

Operational from 1:27 PM to 3:40 PM

Billing & payments

Operational from 1:27 PM to 3:40 PM

Updates
  • Resolved
    Resolved

    We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Monitoring
    Monitoring

    We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.

    Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

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