Dovetail - Some users are unable to download reels – Incident details

Some users are unable to download reels

Resolved
Operational
Started 3 days agoLasted about 22 hours

Affected

Dovetail web application

Degraded performance from 10:40 PM to 9:04 PM

Projects

Degraded performance from 10:40 PM to 9:04 PM

Updates
  • Resolved
    Resolved

    This issue has now been resolved, and reels can be successfully downloaded. Please contact our support team if you are still experiencing problems!

  • Identified
    Update

    We are continuing to work on fixing reel downloads. Unfortunately the issue may persist for the next couple of hours. In the meantime, as a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for any inconvenience caused and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Update

    We're continuing to work on a fix for the issue impacting reel downloads. As a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for the inconvenience and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Identified

    We've identified the issue and are working to find and resolve the root cause. Unfortunately, there are no workarounds at this time. We apologize for any inconvenience caused and will provide further updates as soon as possible.

  • Investigating
    Update

    Some users are able to download after some time whilst other downloads fail. We are continuing to investigate.

  • Investigating
    Investigating

    Some users are unable to download reels. We're investigating the issue and will provide updates as soon as possible! Sorry for any inconvenience caused.