Dovetail - Magic Features experience is degraded. – Incident details

Magic Features experience is degraded.

Resolved
Operational
Started 13 days agoLasted about 8 hours
Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Thank you for your patience as we've worked to resolve this.

  • Monitoring
    Monitoring

    Thank you for your continued patience and understanding during this time.

    We have implemented changes that have successfully restored performance to normal levels.

    We will continue to monitor the performance of our Magic Features closely to ensure stability.

    Thank you for your support.

  • Identified
    Identified

    We have identified the issue and are actively working to implement a solution.


    Please note that you may continue to experience slower response times when using Magic Highlights until the resolution is in place.

    We appreciate your understanding as we work to solve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue affecting some of Dovetail's Magic features in the EU region.

    As a result, you may experience slower response times when using Magic Highlights.

    We are treating this matter with urgency and are actively working to resolve the issue.
    Thank you for your understanding.